Susan Ralston is an award-winning executive coach and consultant with a proven track record of building successful businesses.  As an executive coach, she can partner with senior executives and high potential leaders to determine specific, sustainable actions that can bring positive transformation. Drawing from her 22+ years as a CEO, she can identify with leaders’ challenges helping them stay focused on the most impactful activities that drive key results. Susan is comfortable working one-on-one with leaders, board members and senior teams to help them engage in meaningful conversations that assist them in reaching goals together.   She holds an associate certified coach (ACC) credential from the International Coach Federation. 

Prior to becoming an executive coach, Susan was the chief operating officer and senior vice president at Dollar Bank, headquartered in Pittsburgh. Previous to this position, she was the president/CEO of Bank @lantec for over 22 years. During that time, she led the effort to change the charter of the institution from a federal credit union to a federal mutual savings bank becoming the 1st credit union to convert in Virginia and the 25th in the country in 2004. In 2016, Susan successfully led the effort to merge with Dollar Bank, the largest independent mutual bank in the country. 

Susan earned a bachelor’s degree in business administration from Washington & Jefferson College in Washington, Pa. and a master’s degree in business administration from Old Dominion University in Norfolk, Va.  She is a graduate of the American Banker Association’s Stonier Graduate school held at Georgetown University. Susan has her professional coaching certification from Duquesne University’s Palumbo-Donahue School of Business.

Susan is a member of the International Coach Federation Global and the International Coach Federation Virginia Charter and Pittsburgh Charter.  She is also a member of the Central Business District Association.  She was awarded the Cleveland Waltersdorf Award for Innovative Leadership in 2018 from Washington and Jefferson College. Inside Business Magazine selected Susan as one of the “Outstanding Women in Business” in Hampton Roads in 2010. 

Originally raised in Washington, Pa., Susan lives in Virginia Beach with her husband, Jim, and her 14- year-old son, Jacob.